Refund Policy

Coin purchases are generally non-refundable once coins have been credited to your account. If coins were not credited due to a technical error on our end, please contact support within 7 days and we will investigate and resolve the issue.

VIP subscriptions can be cancelled at any time. You will retain VIP access until the end of your current billing period. We do not offer partial refunds for unused subscription time. If you were charged in error, contact us within 48 hours.

If your payment failed but you were still charged by your bank, please contact us with your transaction ID. We will investigate and ensure a refund is processed within 5-7 business days.

If you were charged twice for the same purchase, please contact support immediately with both transaction IDs. Duplicate charges will be refunded within 3-5 business days.

If a technical issue prevented you from accessing content you paid for, contact support within 7 days. We will either restore access or provide a coin credit of equivalent value.

Email support@dramatique.com with your account email, transaction ID, amount, and reason for the refund request. We aim to respond within 24 hours on business days.